Requisition ID: 7025

Job Title: Customer Master Data Associate - Alpharetta, GA

Job Country: United States (US)

Here at Avanos Medical, we passionately believe in three things:

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. 

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS. For more information, visit www.avanos.com.

The role

The Customer Master Data Associate is responsible for the efficient and effective management of Avanos Medical’s customer master data.  This position creates, maintains, updates and analyzes SAP Master Data for Avanos’s chargeback and tracings team.  The incumbent is the subject matter expert for their assigned area and is the primary contact for problem analysis and resolution support.  This position is accountable for gathering information requirements and working with the business to define standards and rules to ensure master data integrity and is compliant with defined information and policies.

Job Roles and Responsibilities:

• Creating and maintaining all data related to Customer information in SAP:
  • Direct Customers
  • Indirect Customers
• Customer information for Customer Financial Services transactions:
  • Resolving incomplete sales order issues
  • Updating banking, credit card, and payer information
  • Resolving billing and invoice communication discrepancies
• Global support for all Avanos regions and businesses
• Providing key support and training on the Customer Master Data
• Reports on monthly key metrics
• Identify and participate in continuous improvement efforts to implement process changes which free up resources and/or drive cost savings
• Supporting other customer service or sales operations work as needed
• Apply appropriate data review processes to audit and cleanse customer master data; research potential duplicate records; ensure compliance with naming and address standards

Your Qualifications:

Required:

• This hybrid role is based in Alpharetta, GA and requires three days per week in the office. 
• 0-2 years of experience in working with customer master data in a corporate setting
• Bachelor’s Degree or equivalent experience
• Proficient in Excel and other Microsoft Office tools
• Excellent organizational and time management skills with ability to manage multiple priorities and meet deadlines
• Demonstrates strong communication skills and proven ability to work in a team environment
• Demonstrates problem solving skills and the ability to make decisions on data cleansing
• Strong attention to detail, with a focus on data quality

Preferred:

• Experience in key systems including SAP
• Experience in Salesforce.com

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

IMPORTANT: If you are a current employee of Avanos or a current Avanos Contractor, please apply here.

Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count
Our commitment to improving the health and wellbeing of others begins with our employees – through a comprehensive and competitive range of benefits. We provide more than just a salary – our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work/life benefits.

Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

Avanos also offers the following:

benefits on day 1

free onsite gym

onsite cafeteria

HQ region voted 'best place to live' by USA Today

uncapped sales commissions