Job Description

Here at Avanos Medical, we passionately believe in three things:

  1. Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
  2. Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
  3. Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future. 

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter. We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery. Headquartered in Alpharetta, Georgia, we develop, manufacture and market our recognized brands in more than 90 countries. For more information, visit www.avanos.com.

Summary/Objective

The customer service representative position is responsible for providing quality and efficient customer service to all customers through phone and written communications.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist customer service team in day to day activities like order processing, returns, EDI Error management, customer pricing inquiries.
  • Works as a member of special or ongoing projects that are important to area/process improvement
  • Resolve all customer queries
  • Escalate as appropriate to manager matters outside the scope of resolution or decision making for the role
  • Co-ordination and support of teamwork between customer service, sales, finance and marketing
  • Maintain relevant, accurate and accessible records
  • Day to day liaising with 3PL and resolve any customer order, delivery or return issues.

 

Skills and Experience

  • 2+ years proven Customer Service Experience
  • SAP experience preferred    
  • Sales force.com experience preferred
  • EDI error management Experience preferred.
  • Excellent oral and written communication skills
  • Passion for achieving results
  • Customer Service focused.
  • Prior Medical device or healthcare industry experience preferred.

 

Work Environment

This job operates in a call centre office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers. 

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel is expected for this position.

Preferred Education and Experience

Customer service experience in a medical device or healthcare industry preferred.

Customer service experience

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability status, etc.

 

Join us at Avanos
Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives,
people, and communities around the world.