Reporting to the Business Development Manager, Central Asia. This role is responsible to drive sales, expand market share and increase product branding and awareness for the Company’s best-in-class products and business in assigned markets within Central Asia. The individual will participate in clinical cases, cadaver workshops and conferences and will perform equipment in-service maintenance and monitoring. The incumbent will deliver product trainings to internal and external stakeholders e.g. sales team, physicians, clinical users, distributors, etc. to ascertain a solid understanding of AVANOS products, relevant technologies and application. The incumbent supports operating procedures in the hospitals.

Will be responsible for leading and building the Avanos Pain business mainly in Singapore, and the rest of Central Asia (where required).

Sales and Marketing Development and Execution

• Achieve and exceed regional sales and financial budget and operational objectives.
• Drive growth on strategic focus products via increasing brand awareness and customer loyalty to Avanos products.
• Support on the forecast of the regional financial and sales budgeting.
• Closely monitor and gather market intelligence (e.g. market trends, market/product share, pricings, clinical practice, procedural knowledge, customer insights)
• Gather customer feedback and resolve issues. Proactively anticipate issues and address potential problems. Suggest prompt solutions and implement appropriate measures to mitigate risk.
• Support in recommending, developing and executing sales and marketing strategies to expand market shares on focused products and assigned markets.
• Support identification of key growth opportunities, develop and execute innovative programs to drive growth and margin improvement associated with the product portfolio.
• Lead events and campaigns.

• Develop and prepare presentation materials and marketing tools.

• Organize and conduct product trainings to direct customers and distributors, not limited to educational and clinical workshops.
• Expand network, engage, build and maintain strong relationship with internal and external customers. Address their needs and suggest appropriate products, services and/or solutions through consultative and collaborative discussions.
• Manage distributorships in Central Asia (where required).

• Partner with Regulatory Affairs & Quality Assurance (RAQA) and Regional Marketing teams on product launch plan and manage product life cycle.

Clinical Support

• Support and guide surgeons in the use and best-practice application of Avanos products in the operating theatre environment.
• Maintain high level of customer-service standards.

Administration

• Maintain accurate records of sales activities, customer interactions, and market feedbacks.

• Work with Marketing to maintain product catalogues’ accuracy and completeness of information.

• Review and escalate product complaints to Sales and RAQA Teams for action.

• Support and complete audits.
• Complete and maintain compliance in trainings. Ensure compliance and highest integrity.

• Manage Distributor Agreement/Contract in a timely manner.

Job Requirements:

Education

• Candidate with Nursing, Biomedical, Biotechnology or Science background preferred.
• Candidate with previous experience in sales or clinical support within the medical devices industry especially in Orthopaedic, would be an advantage.

Experience

• At least 5 years of experience in related experience.
• Track record of profit/margin maximization, revenue growth, execute programs, manage projects and campaigns.
• Possess product training experience to clinical users and distributors.
• Strong understanding and identification of customers and their needs, clinical environment, competitive landscape and trends.
• Experience creating clinical acceptance and drive adoption of new treatments/therapies/technologies.
• Broad-based knowledge of medical consumables sales and marketing processes.

Skills

• Highly self-motivated, results-oriented with a drive and passion to succeed.
• Exceptional people skill and customer service oriented.
• Good communication and presentation skills.
• Strong persuasion and influencing skills.
• Ability to establish, develop and maintain positive business and customer relationship.
• Excellent customer-centric mindset - willingness to go the extra miles for customers both internally and externally.
• Strong collaboration, excellent organizational and time management skills.
• Thrive in team environment with the ability to work independently.
• Growth mindset with desire to acquire knowledge.
• Ability to work under pressure.
• Demonstrate highest integrity and professionalism.
• Proficient in both written and spoken English.
• In-depth understanding of sales and marketing principles and practices.
• Proficient in MS Office Suite (Word, Excel, PowerPoint and Outlook)
• Experience in SalesForce.com and SAP will be an advantage.

Other Requirements:

• Overseas business travelling may be required.
• Supporting operating procedures in the hospitals after office hour, weekends and public holiday from time-to-time is required.